Refund policy
At Artibrass, we are committed to ensuring the satisfaction of our customers. If for any reason you are not entirely happy with your purchase of our handcrafted copper products, we are here to help.
1. Returns Eligibility
We accept returns under the following conditions:
• The item must be unused and in the same condition that you received it.
• It must be returned in the original packaging.
• The return must be requested within 14 days of delivery.
Certain items are non-returnable, including:
• Custom-made or personalized items.
• Products damaged due to misuse or improper handling.
• Items on sale or marked as final sale.
2. How to Request a Refund
To initiate a return or refund, please contact us at:
📧 artibrass23@gmail.com
Include your order number, details of the item you wish to return, and the reason for the return.
Once approved, we will provide return instructions. Please do not send your purchase back without prior authorization.
3. Shipping Returns
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without a tracking number.
4. Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
• If approved, your refund will be processed and automatically applied to your original method of payment within 7–10 business days.
• If the item is damaged or not in its original condition, only a partial refund may be granted.
5. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
• First, check your bank account again.
• Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at artibrass23@gmail.com.
For more information, visit: 🌐 https://artibrass.com
Thank you for choosing Artibrass – where tradition meets craftsmanship.