Frequently Asked Questions
Product Care & Maintenance
How do I care for my brass fixtures?
Unlacquered Brass develops a natural patina over time, which many customers love. To maintain the original finish, clean regularly with a soft cloth and mild soap. Avoid abrasive cleaners or harsh chemicals. For polished brass, you can use a brass polish to restore shine.
Will my brass fixtures tarnish?
Natural brass will develop a beautiful patina over time, which is part of its charm. If you prefer to maintain the original finish, we recommend applying a protective wax coating and regular gentle cleaning. Some of our finishes are lacquered to prevent tarnishing.
Are your brass products safe for drinking water?
Yes, all our kitchen faucets and fixtures meet safety standards for potable water contact. Our brass is lead-free and safe for use in kitchens and bathrooms.
Installation & Sizing
Do I need a professional plumber to install these fixtures?
We recommend professional installation to ensure proper fitting and to avoid any damage to the fixtures or your plumbing. Our products come with detailed installation instructions, and most experienced DIYers can install them with basic plumbing knowledge.
What measurements do I need before ordering?
For faucets, measure your sink's hole configuration (number of holes and spacing). For sinks, measure your cabinet width and countertop cutout dimensions. Check the product specifications on each item page for exact dimensions and requirements.
Are your faucets compatible with standard plumbing?
Yes, our faucets are designed to work with standard plumbing connections. Each product page includes connection specifications and requirements.
What if my sink or countertop doesn't have the right hole configuration?
Many of our faucets are available in different configurations (single-hole, 3-hole, wall-mounted). Contact us before ordering and we can help you find the right option for your setup.
Shipping & Returns
How long does shipping take?
Most orders ship within 7-15 business days. Delivery typically takes 5-7 business days for domestic orders. You'll receive tracking information once your order ships.
Do you ship internationally?
Yes we do.
What is your return policy?
We accept returns within 14 days of delivery for unused items in original packaging. Custom or made-to-order items may not be eligible for return. Please see our full Return Policy for details.
What if my item arrives damaged?
We carefully package all items, but if something arrives damaged, please contact us within 48 hours with photos. We'll arrange a replacement or refund immediately.
Product Selection
What's the difference between your brass finishes?
We offer several finishes including polished brass (shiny), antique brass (aged look), brushed brass (matte), and unlacquered brass (develops natural patina). Each product page shows the available finish options.
Can I order a custom size or finish?
Yes! We offer custom options for many of our products. Contact us with your specifications and we'll provide a quote and timeline.
Do you offer matching sets?
Yes, many of our collections include coordinating faucets, sinks, and accessories. Browse by collection or contact us for help creating a cohesive look.
Still have questions?
We're here to help! Contact us at our contact page or email us directly. We typically respond within 24 hours.